• COMPLAINTS POLICY
    We do our best to offer a quality service. If you have cause for concern please find information below in order to contact us.

Complaints Policy


We at Private & Commercial Finance do our best to provide a quality service. If you have any cause for concern we will equally do our best to resolve this to your satisfaction.

You can contact us at the following address:

Complaints Officer
Private & Commercial Finance Group plc
Pinners Hall
105-108 Old Broad Street
London
EC2N 1ER

Or phone us on: 020 7222 2426
Or email us at: customerservices@pcfg.co.uk

When getting in touch with us, please be sure to include the following information;

  • your name and address
  • your agreement number
  • a telephone number if you would like us to call you

Upon receipt of your complaint we will send you an acknowledgement. We will undertake a full investigation addressing all the issues you raise and aim to respond to you within 5 working days. We will keep you informed of progress, who is dealing with your complaint and if more time is required to investigate we will notify you.

If you're still not happy
If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 0234567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

 

 
© PCFG 2015. Private & Commercial Finance Group plc.
Registered in England and Wales - company number 2863246. Registered offices are at Pinners Hall, 105-108 Old Broad Street, London EC2N 1ER
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